Terms of Service


Terms and Conditions

Release n Relax
ABN: 18812330811
Business Address: 5C/51 Jindalee Road, Port Macquarie, NSW
Phone: 0486 321 305

1. Acceptance of Terms

By booking a service with Release n Relax, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

2. Services Provided

Release n Relax offers relaxation massage services only. We do not offer therapeutic, remedial, or medical massage treatments unless otherwise stated and qualified.
If you require medical treatment or have a diagnosed medical condition, you must seek advice from your healthcare provider before booking a massage.

3. Client Health and Safety

  • Clients must complete a client intake form before their first session.

  • Clients must disclose any medical conditions, injuries, allergies, or other relevant health information.

  • We reserve the right to decline treatment if a massage is deemed inappropriate or unsafe.

  • If you are under the influence of alcohol or drugs, your appointment will be cancelled, and full fees will apply.

4. Booking and Payment

  • All appointments require a booking.

  • Payment can be made by EFTPOS or GIFT CERTIFICATE  at the time of service.

  • Prices are subject to change without notice but confirmed bookings will be honoured at the agreed rate.

5. Cancellation and Rescheduling Policy

  • 24 hours’ notice is required to cancel or reschedule an appointment.

  • Cancellations with less than 24 hours' notice may incur a 50% cancellation fee.

  • No-shows will be charged 100% of the service fee.

  • If you arrive late, your session may be shortened, and the full fee will still apply.

6. Refund Policy

  • Refunds are not provided for completed services.

  • If you are unsatisfied, please raise concerns during or immediately after your session so we can address them.

  • Gift vouchers are non-refundable and must be used by the expiry date stated.

7. Professional Boundaries

  • Release n Relax operates under strict professional and ethical guidelines.

  • Any inappropriate behaviour, including suggestive comments or actions, will result in the immediate termination of the session, and full payment will still be required.

  • Authorities may be contacted if necessary.

8. Privacy and Confidentiality

  • All personal information collected will be kept strictly confidential.

  • Client records will only be shared with written client consent or as required by law.

  • For full details, refer to our Privacy Policy [link if you have one or note “available upon request”].

9. Liability

  • While every effort is made to ensure client safety and satisfaction, Release n Relax is not liable for any injury, loss, or damage sustained by a client while attending appointments unless proven negligent.

  • Massage therapy is not a substitute for medical care.

10. Gift Vouchers

  • Gift vouchers must be presented at the time of the appointment.

  • Vouchers are valid for 12 months from the date of issue unless otherwise stated.

  • Lost or stolen vouchers will not be replaced.

11. Changes to Terms

Release n Relax reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website or provided upon request.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:
Release n Relax
Phone: 0486 321 305
Email: admin@releasenrelax.com.au
Address: 5C/51 Jindalee Road, Port Macquarie, NSW